Welcome to Nobia's Customer Service Department, where our daily missions to deliver exeptional support and ensure the satisfaction of our customers. Our team handles everything from direct inquiries to supporting store operations and balancing orders with production capacities. At our School of Excellence, we cultivate kitchen experts to ensure top-notch service across all fronts.

We're implementing a unified competence framework to standardize skills and procedures across the department. This initiative enhances training effectiveness, simplifies the onboarding process, and ensures consistency in customer interactions, fostering a reliable and professional service environment.

By uniting our local customer support teams into cohesive units, we enhance our response efficiency and service quality. This integration supports a more streamlined workflow and better resource allocation within each region, ensuring that customer inquiries are addressed promptly and effectively.

Building on survey feedback, we're developing a Customer Success Center aimed at proactively enhancing customer engagement and satisfaction. This center will use advanced analytics to monitor and respond to customer needs, ensuring high standards of service and fostering lasting relationships.