Inbound Call Advisor

Join us at Magnet as a Inbound Call Advisor!

With over 100 years of experience, Magnet is the UK’s number one specialist kitchen provider, and as part of the wider Nobia group, we’re continually shaping the future of kitchen design.

What's on offer?

Salary - £25,494.48

We genuinely want your role within Magnet to be exciting, inspiring and rewarding. You’ll quickly notice how much we value team collaboration, transparency and fun while working and we focus on being an inclusive and great place to work. Your journey at Magnet also comes with a range of brilliant benefits, like:

Personal development plan, access to tools and platforms
A generous colleague purchase scheme of up to 80% discount on our kitchen furniture
Attractive Pension Scheme
Discounts with various retailers
Access to a Virtual GP
Cycle to work Scheme
23 days holiday rising to 25 days after 5 years service

What you’ll be doing

As an Inbound Call Advisor you will be ensuring every customer has helpful, smooth and great service. You will offer guidance and support to all customers (internal and external) through online chat, emails and calls. You'll communicate information accurately, clearly and efficiently to customers and our wider store teams.

You'll work to agreed service levels ensuring that all customers are responded to quickly and are provided with exceptional customer service. You'll be responsible for updating spreadsheets and feedback on enquiries with a view to implementing improvement actions. This role is crucial in ensuring our customers have the best experience possible.

What we are looking for:

Previous experience in customer service or a call centre environment is beneficial

Excellent communication skills, both verbal and written

Strong listening skills and the ability to show empathy and professionalism

Confidence in using IT systems and handling customer information

A proactive, positive attitude and a genuine passion for helping people

If you don’t meet all the requirements above, but feel really excited about the role, don't be discouraged, we still encourage you to apply

Your journey starts here!

At Magnet, we believe in making work a great place to be where everyone can feel at home. If you’re excited to make a difference and help us create something extraordinary, we’d love to hear from you!

We are committed to providing equal opportunities for all candidates. If you require any reasonable adjustments to participate in the recruitment process please make us aware

Find out more about us at: Magnet Careers - Nobia

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About Nobia

Nobia is a leading European kitchen specialist. We design, manufacture and sell kitchens through thirteen strong brands, such as Marbodal and HTH in the Nordics and Magnet in the UK. Every year, we realise around 300,000 kitchen dreams and are part of millions of people’s everyday lives. We are driven by a shared ambition to lead the way in design and sustainability in our industry. With operations encompassing the entire value chain and our multinational presence, we are uniquely positioned to drive significant change.