Just a kitchen, some might think. But at Nobia, we recognise its deeper essence. It's more than a space - it's the very soul of a home where mornings are greeted, and evenings wind down. It is the place where we connect and unite, share love and memories, recharge and make new ideas come to life. Kitchens set the stage for the stories of tomorrow. Join us in our mission of Designing Kitchens for Life!      

What you’ll be doing  

You will be part of a Global IT Service Desk team driving and maintaining our internal digital tools toward our best digital customer experience by providing friendly and high-quality IT support services to colleagues across the organisation.

• Responding to Help Desk phone calls in English and tickets from users of our IT systems, ensuring timely and professional resolution of incidents and service requests.

• Analysing, prioritising, and categorising tickets in Halo, our IT Service Management system, based on business impact and urgency.

• Resolving a wide range of technical issues independently using your strong troubleshooting skills across hardware, software, systems, and user access-related areas.

• Supporting and troubleshooting enterprise systems, end-user devices, collaboration tools, and access management solutions.

• Learning and continuously expanding your knowledge of our legacy and modern IT systems, business processes, and evolving technologies to better support users, including more complex ‘how to’ queries.

Your skillset for performance:

• Previous experience in IT Service Desk, IT Support, or a similar technical support role in an English-speaking environment.

• Strong written and verbal communication skills in English.

• Good basic IT and PC knowledge.

• Strong troubleshooting skills and solid knowledge of enterprise software, and common IT infrastructure components is an advantage.

• Good understanding of user account management, access provisioning, and collaboration tools.

• Good customer service skills.

• Strong customer service mindset with the ability to communicate technical topics clearly to non-technical users.

• Friendly, helpful, proactive, and solution-oriented mindset.

Do you not meet all the requirements above, but feel really excited about the role? Don't be discouraged, we still encourage you to apply. In our recruitment process, we will decide whether there are enough similarities between your skills and ambitions and the skills and competences required for the position.   

We believe you will enjoy working here if you:  

• Willing to join our 24/7 rotation for IT Help Desk so we can provide round-the-clock service. More detailed information will be provided during the first interview.

• You have an open-minded personality and are thinking “outside-in,” starting from customers’ needs.

• You challenge the status quo, connect all actions to clear impact and goals, and dare to fail.

• You listen to customers, colleagues, and other stakeholders, accept different views and opinions, proactively share knowledge, and actively create openness within the team.

What’s in it for you? Why choose Nobia?  

We genuinely want your role within Nobia to be exciting, inspiring, and rewarding. We offer you a fast-paced but balanced environment with opportunities for growth, whether that’s vertical or horizontal, and where your voice is heard. You’ll quickly notice how much we value team collaboration, transparency, fun while working, and creating an inclusive and great place to work. We are a team that brings our heart to work. And our commitment to quality means working here isn’t just better for you. It’s better for life!

Your journey at Nobia also comes with a range of brilliant benefits, like:

• Health and accident insurance

• Extra vacation days

• Sick days

• Hybrid way of working

• Cozy office, snacks, car parking, team buildings, etc.

• The salary range is from 1600 € to 2700 € gross, depending on your experience and qualifications.

Our story:  

Our story is something we are proud of. We foster an open, supportive and innovative work environment where we encourage each other to reach our full potential for personal and professional growth - across the group, from the Nordics to the UK. Read more about us at: https://www.nobia.com/about-us/

Do you think we are a great match? We look forward to receiving your application, before June 26th. If you have any questions about the position or the recruitment process, don’t hesitate to contact us.     

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