Customer Care Administrator

Do you share our passion for kitchens? Here is an opportunity to work with a wonderful team of people and play a key role in the making of great products that inspire everyday life. You are welcome to join our Customer Care team as our next CUSTOMER CARE ADMINISTRATOR. 

Nobia Group continues to grow, and we are in the most ambitious period in the company’s history in terms of implementing a new business strategy. We are Europe's leading kitchen specialists with 15+ brands, including Marbodal, HTH, Magnet and Sigdal.    

This is what you will do 

Supporting the customer care department and reporting to the Customer Care Manager, you will demonstrate a courteous and positive approach and provide outstanding administrative support.  You will ensure that our information is accurate, up to date and readily accessible to the business.  You will be responsible for responding to queries from customers, suppliers and colleagues and will require good communications skills and confidence

In this role you will help us to succeed by:

• Reporting to the Customer Care Manager, you will provide administrative support and general assistance to the customer care department
• Accurately recording information and ensuring that systems and databases are updated correctly, with the data easily accessible to the business
• Being flexible and able to take on additional tasks where required to support your team and the business
• Liaising with other internal departments to resolve any queries
• Answering telephone calls and responding to emails in a professional and courteous manner and managing any queries requiring further resolution
• Working with the team to ensure all client enquiries & updates are actioned quickly and professionally
• Aiding in co-ordinating engineer visits by providing engineers with all relevant paperwork and information
• Chasing suppliers for parts placed on order
• Being responsible for raising any customer concerns or issues you have identified to the Customer Care Manager
• Working hard, growing with our brand and sharing our success

 The above duties while being specific to your role are not exhaustive.  You may also be required to undertake any other reasonable work, not detailed in this job description, as directed and required by the needs of the business

The experience and skills that will help you hit the ground running are:

• Excellent verbal and written communication skills in English
• Strong organisational and proven administrative skills
• Efficient data entry skills with strong attention to detail
• Patience, politeness and professionalism when communicating in person, on the phone and in writing
• Capable of working both on your own initiative and as a member of team
• A good level of IT literacy and knowledge of Microsoft packages
• A positive and confident approach to your work
• Ability to prioritise workload

You will enjoy working here if you 

• have an open-minded personality and are thinking “outside-in” starting from customers’ needs 
• challenge the status quo; connect all actions to clear impact and goals and dare to fail. 
• thrive in working in a cross functional context who can establish a network across functions and act as an integrator and support colleagues to work well together 
• listen to customers, colleagues, and other stakeholders; accept different views and opinions; proactively share knowledge and actively demonstrate and create openness within the team
  

Why joining Nobia? 

At Nobia, we design kitchens for life. To us, that means developing well-designed, beautiful, and emotionally conceptualised kitchens that speak to the hearts and minds of our customers. Kitchens that enable a sustainable lifestyle and reduced climate impact. We are fifteen strong local brands that benefit from advantages of working together. With operations that incorporate the entire value chain from design to installation, we are driven by a shared ambition to lead the way in design and sustainability in our industry. Together, we form Europe’s leading kitchen specialist. 

At Nobia we have a company culture where we support, trust and respect each other and where we enable people to reach their full potential and achieve personal and professional growth. We believe in cross-functional collaboration and sharing best practices across the group. 

The salary is 1530 gross.

About the recruitment process  
To help us place the right people in the right role, we believe in science-based and fair assessment methods. We follow a competence-based, structured interview process where your skills, experience, and attributes relevant to the role and Nobia will be assessed. As part of our recruitment process, pre-employment testing is used to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role. We acknowledge that there are two parties making a decision in this process and welcome you to ask any questions you may have at any stage of the process. 

We kindly ask you to submit your application as soon as possible.

We look forward to hearing from you! 

We are looking for skilled employees who can add value to our business. We work actively to ensure that our employees can develop at our workplaces, irrespective of their sex, age, ethnicity, sexual orientation, religion, or disability.